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Using a hosted website or web application

Updated 1 hour ago 1 views

Open your website

Your website address is the hostname assigned to the server. DNS and HTTPS setup may take a short time after deployment. The billing or server-panel details are the source of truth for the hostname assigned to your service.

Static and PHP websites

Upload site files through SFTP to the web-root directory shown in the server panel. Static sites normally use files such as index.html. PHP sites may also require the correct document root, a database connection, and application-specific environment values.

Do not upload secrets into a public web directory. Store credentials in the application's supported environment or configuration mechanism and use a strong, unique password for each database.

HTTPS and redirects

The web service is routed through the platform's reverse proxy. Use the HTTPS hostname once the certificate is active. If HTTP redirects to HTTPS, that is expected behavior. A new deployment or DNS change can take time to become available everywhere.

Troubleshooting

Check the server console and application logs first. A blank page, 500 response, or redirect loop is usually caused by an application configuration error, missing file, incorrect permissions, or a database setting rather than by the web address itself. Include the hostname, time, and visible error when opening a ticket.

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